Player support
Vegas Now Get Help AU
Vegas Now Get Help AU points Australian players to free, confidential gambling support services and the responsible gaming tools built into every account. Gambling Help Online is available 24/7 on 1800 858 858. Lifeline is available on 13 11 14. None of the services on this page charge for their support. Whether you are in Perth, Brisbane or Melbourne, help is always available.
Tools inside your Vegas Now account
Every Vegas Now account includes deposit limits, loss limits, session timers, reality checks, time-outs and self-exclusion under a single Responsible Gaming menu. You can change any of them without contacting support, any time of day or night. These tools are designed to be intuitive and accessible, ensuring that every Australian player has the power to manage their gambling habits directly from their dashboard.
If you would prefer someone to walk you through the options, our live chat team can help. There is no upsell attached and no judgement. These tools are there to be used, and using them early is always the right call. Whether you are in a busy city like Sydney or a quiet regional town, help is just a few clicks away.
We encourage players to explore these settings as soon as they register. Setting a deposit limit when you are in a calm state of mind is far more effective than trying to do it after a session that has gone on longer than planned. It is all about creating a safe environment for your entertainment.
Gambling Help Online
Gambling Help Online is Australia's free, confidential 24-hour gambling support service. Call 1800 858 858 from any Australian mobile or landline, or start an online chat at gamblinghelponline.org.au. Counsellors support players, partners, parents and anyone else affected by gambling. A first call does not commit you to any programme or course of action. You can simply talk through what has been happening and take it from there, with no pressure or obligations.
The service is funded completely independently of the gambling industry and operates separately from any casino operator. Records are confidential and are not shared with banks, employers, family members or any other party. The service is staffed by trained counsellors who take calls from across every state and territory in Australia, from the Northern Territory to Tasmania.
Many Australians find that just talking to someone who understands the mechanics of gambling can provide immediate relief. The counsellors can offer practical strategies to help you regain control, such as setting up banking blocks or identifying triggers that lead to impulsive betting.
Lifeline
If gambling is affecting your mental health or you need immediate emotional support, Lifeline is available around the clock on 13 11 14. Calls are free from any Australian phone. Online chat is also available at lifeline.org.au for anyone who finds a text-based conversation easier than speaking over the phone. Lifeline is a cornerstone of Australian mental health support and is equipped to handle a wide range of crises.
Lifeline supports anyone going through a difficult time, not only people experiencing an acute crisis. If gambling losses have been weighing on you, if stress has been building around money or if you have been feeling hopeless after a run of bad results, calling Lifeline is a completely appropriate step. The counsellors are trained in crisis support but equally comfortable helping someone who just needs to talk through what is happening in their life.
It is important to remember that financial stress often leads to emotional distress. Lifeline counsellors can help you manage the immediate feelings of anxiety or depression, allowing you to approach your situation with a clearer head. They can also refer you to other specialist services if needed.
State-based gambling help services
Each Australian state and territory also operates dedicated problem gambling support through its own health system. Gambler's Help provides free counselling and support in Victoria, with numerous locations across Melbourne and regional areas. The NSW Government funds Gambling Help NSW with face-to-face counselling available in Sydney and across the state. Queensland offers GambleAware with both phone and in-person services available in Brisbane, the Gold Coast, and beyond.
Western Australia, South Australia, Tasmania, the ACT and the Northern Territory each fund equivalent programs through their respective health departments. These services are often integrated with local community health centres, providing a holistic approach to wellbeing. They understand the local context and can offer support that is relevant to your specific community.
State-based services can arrange face-to-face counselling sessions for players who prefer in-person support over a phone or online chat. Financial counselling is often available as part of the same referral pathway, which is useful if gambling losses have created debt or cash-flow pressure that needs to be addressed alongside the behaviour itself. This can include help with budgeting and negotiating with creditors like major banks CBA or Westpac.
BetStop: Australia's national self-exclusion register
BetStop is Australia's national self-exclusion register, operated by the Australian Communications and Media Authority (ACMA). Registering with BetStop excludes you from all licensed Australian-facing online wagering services simultaneously, rather than requiring you to contact each operator individually. This provides a comprehensive shield for those who want to take a complete break from online betting.
The minimum exclusion period is three months and you can register for longer periods including a permanent exclusion. BetStop is free to use and registering does not affect your credit rating or any other financial record. Once registered, all participating operators are required to refuse deposits, bets and the opening of new accounts in your name. This is a powerful tool for anyone finding it difficult to stay away from multiple platforms.
If you want the broadest possible exclusion from online betting and gambling in Australia, BetStop is the single most effective tool available. It covers everything from sports betting on the NRL to online casino games. Visit betstop.gov.au or call 1800 696 888 to register and take the first step toward a gambling-free period.
International support resources
GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org.au) both offer global resources, online support forums and 12-step group meetings available in multiple languages. BeGambleAware (begambleaware.org) hosts a self-assessment tool and a directory of treatment services across multiple regions. These resources are excellent for gaining different perspectives on recovery and support.
These are useful reference points for Australian players who have family members overseas or who want access to materials in languages other than English. Gamblers Anonymous Australia has a strong presence in most capital cities, offering peer support that many find invaluable in the long term.
If you are visiting Australia from overseas and need support in your home country, our support team can point you to the relevant national helpline for your region. We are committed to providing assistance to all our players, regardless of their background or current location.
Knowing when to reach out
You do not need to be in crisis to call a helpline. Many Australians who contact Gambling Help Online are at the early-warning stage, where gambling has started taking up more mental space than they are comfortable with. Catching it early makes the path back to balanced play much shorter and easier to manage. It is about staying ahead of the problem.
If you have been chasing losses, hiding the activity from people in your life, borrowing money to deposit, or feeling anxious and restless when you are not playing, please pick up the phone before the next session. These are clear indicators that your relationship with gambling is changing. The number is 1800 858 858 and it is free from any Australian phone, any time of day.
A quick call can help you set some boundaries. You might decide to take a week off or set a much lower deposit limit. Whatever the outcome, taking that first step of reaching out is a sign of strength and self-awareness.
Help for someone you care about
Gambling Help Online and Lifeline both support the friends, partners and family members of people who are struggling, not just the person gambling. You do not have to have the full picture before you call. A counsellor can help you figure out how to start the conversation with someone you are concerned about, how to handle a defensive response, and how to protect shared finances while things are being worked through.
Lending money to cover gambling debts almost always makes the problem worse, even when it feels like the caring thing to do. It can prolong the cycle of gambling and delay the person seeking the help they need. Encouraging the person to set deposit limits, take a time-out, or call Gambling Help Online is a more effective form of support in the long run.
Pointing someone toward BetStop is another concrete step that removes temptation across every licensed platform simultaneously. It is important to look after your own wellbeing too; supporting someone with a gambling problem can be emotionally taxing, and these helplines are there to support you through that process.
Online tools and self-assessment
If a phone call feels like too big a step right now, an online self-assessment is a useful starting point. The Problem Gambling Severity Index (PGSI) is nine questions and takes about three minutes. It is a scientifically validated tool used by professionals across Australia to gauge the impact of gambling on a person's life.
GamCare and Gambling Help Online both host it alongside live chat with trained counsellors who can talk through your result with you. This can be a less intimidating way to start the conversation. The results are private and can help you decide whether you need to take further action.
Apps like Gamban and BetBlocker block gambling sites across multiple devices from a single account. They are free or low cost and work alongside casino-level self-exclusion and BetStop to remove easy paths back to the cashier during a break. Installing a blocker on your phone while a BetStop exclusion is active closes both the desktop and mobile channels simultaneously, providing a comprehensive barrier.
Practical steps to protect your finances
Most Australian banks offer a gambling block on debit and credit cards through their mobile app. The block prevents any transaction categorised as gambling from being processed. Commonwealth Bank (CBA), ANZ, NAB and Westpac all offer this feature through their banking apps. It is a simple and effective way to add another layer of protection to your finances.
The block is reversible but typically requires a 48-hour cooling-off period before it can be lifted. That friction alone is often enough to break impulsive deposit decisions in the moment. It gives you the time to reconsider and talk to someone if the urge to gamble is strong.
Move savings into a separate account without a linked card. The extra step of transferring money before it can be deposited reduces impulsive top-ups significantly. If you bank with a neobank like Up or ING, the savings round-up features can help you build a separate financial buffer that is psychologically distinct from your everyday spending account. This clear separation of funds is a key strategy for many successful players.
What to do right now
If you want to act today, start by logging into your account and setting a deposit limit you are genuinely comfortable with. This is the single most effective tool for maintaining control. Then read through our Responsible Gaming page to understand time-outs and self-exclusion. Understanding your options is the first step toward making informed choices about your play.
If you would prefer to step away from the account entirely, the Close My Account walkthrough takes you through it in a few minutes. Consider registering with BetStop if you want exclusion across all Australian-licensed wagering platforms at once. This is a powerful way to take a complete break and focus on other areas of your life.
If anything on this page has felt familiar, please call Gambling Help Online on 1800 858 858 before your next session. The call is free, confidential and available right now. There is no shame in seeking help, and thousands of Australians do it every year. Your wellbeing is the most important thing.
Related guides
- Responsible Gaming
Set deposit limits, take time-outs and learn the warning signs.
- Close My Account
Step-by-step guide to taking a break or closing your account permanently.