Vegas Now Privacy Policy

Who we are and our commitment to Kiwi players

Vegas Now is a licensed online casino and sportsbook providing entertainment to players in New Zealand and around the world. We are the data controller for personal information collected through the site and through your player account. Our mission is to provide a world-class gaming experience while maintaining the highest standards of data protection and player privacy.

We understand that privacy is a major concern for New Zealanders. That's why we have built our systems and processes to comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) it contains. Whether you are playing from Auckland, Wellington, or a rural community in Southland, your data is handled with the same level of care and respect.

If you have a question about this policy or how we handle your data, you can contact our Data Protection Officer at support@vegasnowbonus.net. We are committed to being transparent about our data practices and will respond to your inquiries in a timely and helpful manner.

What we collect: Technical and Personal Data

When you visit the site, we automatically collect technical data such as your IP address, browser type, operating system, the pages you visit, the time of your visit and the referring page. This data is collected through standard web server logs and through analytics tools. It helps us understand how Kiwis are using our site and where we can make improvements, such as optimising for the mobile networks used across New Zealand.

When you open an account, we collect the information needed to operate it safely and legally: your full name, date of birth, residential address, email address, phone number, and payment details. We also collect identity verification documents as required by our licence and anti-money laundering (AML) rules. This might include a copy of your New Zealand driver licence, passport, or a recent utility bill from a provider like Mercury or Meridian Energy.

We also collect information about your activity on the site: your deposit and withdrawal history, the bets you place, the games you play (from our library of over 8,000 titles), bonus opt-ins, and any limits or self-exclusion settings you apply. This information is essential for settling your bets correctly and ensuring that we are meeting our responsible gaming obligations to you.

Cookies and similar technologies

We use cookies to remember your preferences (such as cookie consent), keep you signed in, secure your session and measure how the site is used through analytics. Our Cookie Policy lists every cookie in detail and explains why we use them.

You can refuse non-essential cookies on your first visit through the consent banner. You can also change your preferences at any time through the cookie settings link in the footer. If you choose to block cookies, the site will still work, but you may find that you have to log in more frequently and that your personal preferences are not saved between sessions.

How we use your data to enhance your experience

Account data is used to operate your account, process your NZD deposits and withdrawals, settle your bets, and run our promotions—including the ,000 + 500 Free Spins welcome package. It is also used to meet our legal obligations, such as verifying your identity (KYC) and monitoring for suspicious activity that might indicate money laundering or fraud.

Technical data is used to maintain the security and stability of the site. For example, we use IP address data to ensure that you are playing from a permitted jurisdiction and to prevent unauthorised access to your account. Analytics data is aggregated and anonymised, meaning we use it to understand broad trends—like the popularity of live dealer games in Christchurch—without ever identifying you as an individual.

We may also use your data to personalise your experience. If we see that you enjoy betting on the NRL or Super Rugby, we might highlight relevant markets or offers the next time you log in. This helps us make the Vegas Now platform more relevant and engaging for you.

How we share your data: Trusted Partners only

We do not sell your data. We share limited data only with the third-party providers who help us deliver our services. These include payment processors (like POLi), identity verification providers, game studios, our hosting provider, analytics providers, and email services. Each of these partners is carefully vetted and must handle your data in accordance with strict privacy and security standards.

We may also disclose data if required by law, by court order, or to meet our regulatory obligations. For example, if we are audited by our licensing authority or if we receive a valid request from a New Zealand law enforcement agency. We will not disclose your data to third parties for their own marketing purposes without your explicit consent.

In the event of a corporate merger or sale, your data may be transferred to the new owner as part of the business assets. If this happens, the new owner will be bound by the terms of this privacy policy and you will be notified of the change.

Data residency and International transfers

Our infrastructure runs across data centres that may be located in multiple regions, including the European Union, Australia, and Singapore. This means that your data may be transferred outside of New Zealand. We choose providers that meet recognised privacy and security standards and we use legal mechanisms (such as standard contractual clauses) to ensure that your data remains protected regardless of where it is stored.

We take extra care when transferring data to jurisdictions that may have different privacy laws. Our goal is to ensure that your rights as a Kiwi player are always respected and that your personal information is never subjected to unauthorised access or misuse.

How long we keep your data

We only keep your data for as long as it is needed for the purposes described in this policy. Server logs are generally retained for 90 days. Analytics data is retained for up to 26 months in aggregated form. Account and transaction data is retained for the period required by our licence and applicable law—typically a minimum of 5 to 7 years after the account is closed.

This retention is necessary for us to meet our regulatory obligations, resolve disputes, and prevent fraud. Once the retention period has ended, we securely delete or anonymise your data so it can no longer be linked to you. If you have any questions about our retention periods, please feel free to ask.

Your rights under New Zealand Law

Under the New Zealand Privacy Act 2020, you have significant rights over your personal information. You have the right to ask us what information we hold about you, to request a copy of that information, and to ask us to correct it if you believe it is inaccurate. You can also ask us to delete your information in certain circumstances, although we may be required by law to keep some records even after your account is closed.

To make a request, simply email support@vegasnowbonus.net. We will verify your identity before releasing any information and we aim to respond to all requests within 20 working days, as required by law. We do not charge a fee for standard data access requests.

If you are not satisfied with how we have handled your privacy concern, you have the right to complain to the Office of the Privacy Commissioner in New Zealand. They provide an independent service for investigating privacy complaints and ensuring that organisations are meeting their legal obligations.

Protecting children and vulnerable persons

Vegas Now is intended for adults only. In New Zealand, the legal age to play is 20. We do not knowingly collect data from anyone under this age. Our registration process includes age verification and we will immediately close any account found to belong to a minor, deleting their data where possible.

We also respect the rights of vulnerable persons. If we become aware that a player is struggling with gambling harm, we may use their data to take protective action, such as applying limits to their account or providing information about support services like the Gambling Helpline NZ (0800 654 655).

Security measures: Protecting your NZD and Data

All traffic between your browser and our servers is encrypted using TLS 1.2 or higher. This protects your data from being intercepted as it travels across the internet. Your account password is never stored in plain text; we use a one-way salted hash, which means it cannot be read by anyone—not even our own engineers.

Identity documents and KYC images are stored on a segregated, access-controlled storage layer that is not reachable from public-facing services. We also use firewalls, intrusion detection systems, and regular security audits to protect our infrastructure. If we detect a potential breach that might affect your data, we have a plan in place to notify you and the relevant authorities as quickly as possible.

We also encourage you to take steps to protect your own account. This includes using a strong, unique password and never sharing your login details with anyone else. If you use a shared computer in a place like a university library in Wellington or a workplace in Auckland, always remember to log out and clear your cookies after your session.

Marketing communications and Opting out

We send promotional emails and SMS messages only to players who have explicitly opted in. These communications might include news about new game releases, upcoming sports events, or special bonus offers. Every marketing message we send includes an 'unsubscribe' link, and you can also manage your communication preferences from your account settings.

If you decide to close your account or self-exclude, we will stop sending you marketing messages within five business days. We do not pass your contact details to third parties for their own marketing. We believe that you should have full control over how we communicate with you.

Updates to this policy and How to contact us

We may update this policy from time to time to reflect changes in our practices or the legal landscape. The current version is always available on this page. If we make significant changes, we will notify you through a notice on the site or via email. For any privacy-related question, you can email support@vegasnowbonus.net or use the details on our Contact page.

We value the trust that Kiwi players place in us and are committed to protecting your privacy for the long term. Thank you for choosing Vegas Now as your entertainment partner.