Vegas Now Close My Account

Taking a Break: Decide the right level for you

Closing an account is a significant step, and it's important to choose the option that best fits your situation. If you just need a short circuit-breaker after a bad session, a 24-hour or 7-day time-out might be enough. If you're looking for a longer break but still want the option to return later, a 6-month self-exclusion is a better fit. A full account closure is permanent and designed for those who want to move on entirely. We want you to feel empowered to make the right choice for your lifestyle.

If your reason for closing is related to your wellbeing or because you feel your gambling is becoming a problem, we strongly recommend self-exclusion. This is because a self-excluded account cannot be reopened under any circumstances until the period has ended, providing a much higher level of protection than a standard closure. It's a proactive step toward maintaining your financial and emotional health.

For our New Zealand players, we also encourage you to reach out to the Gambling Helpline NZ on 0800 654 655 before or during the closure process. They can provide professional support and help you decide which path is right for you. The call is free, confidential, and available 24/7 from any New Zealand landline or mobile, providing a safety net for anyone who needs it.

Step 1: Managing your NZD Balance

Before you initiate the closure, it's essential to withdraw any remaining cash balance. At Vegas Now, we process withdrawals in NZD to make the process as simple as possible for Kiwi players. You should use the same method you used for your last deposit, such as a bank transfer via POLi or a credit/debit card refund. We want to ensure you get your funds quickly and without hassle.

Please note that any bonus credit or unused free spins that haven't met their wagering requirements will be forfeited when the account is closed. If you have an active bonus, you might want to consider whether you'd like to finish clearing it or simply cancel it. If you need help with a withdrawal, our support team is available 24/7 to guide you through the process and answer any questions you may have.

Ensure your KYC (Know Your Customer) verification is up to date before requesting your final withdrawal. This is a standard regulatory requirement and helps prevent any delays in getting your funds. We aim to process all withdrawals within 24 to 48 hours, with bank transfers usually reaching New Zealand accounts in 1-3 business days depending on your bank's processing times.

Step 2: The Time-Out (A Short-Term Break)

If you aren't ready to close your account permanently, a time-out is an excellent middle ground. You can set this yourself in the Responsible Gaming section of your account settings. Choose a period from 24 hours up to 6 weeks. Your account will be locked immediately and will reopen automatically once the time is up. It's a simple way to take a breather without any long-term commitment.

During a time-out, you won't be able to log in, deposit, or play. We also pause all marketing emails to ensure you aren't tempted to return early. It's a great way to take a breath and reassess your gaming habits without losing your account history or VIP status. Many players use this after a big win to avoid the temptation of playing back their profits, or after a challenging session to reset their focus.

Step 3: Self-Exclusion (A Medium-Term Lock)

Self-exclusion is a more formal and binding process. It's designed for players who need a serious break and want to ensure they cannot return to the site for a significant period. You can choose from 6 months, 12 months, 5 years, or permanent exclusion. Once you confirm the request, it is irreversible and we will uphold it strictly. It's a powerful tool for those who want to make a firm commitment to change.

We take self-exclusion very seriously. We will do everything in our power to prevent you from opening new accounts or accessing your existing one during the exclusion period. Marketing communications will stop within five business days. It's a way to create a 'clean break' and focus on other aspects of your life, whether that's family, work, or other hobbies.

For Kiwi players who self-exclude, we also recommend contacting Safer Gambling Aotearoa. They offer free, face-to-face counselling across New Zealand, from Auckland to Invercargill, and can help you build the skills and support networks you need to maintain your break successfully. Their services are culturally appropriate and highly professional, reflecting the unique needs of our community.

Step 4: Full Account Closure

If you simply want to close your account for other reasons—perhaps you're simplifying your online life or moving to a different platform—you can request a standard closure. To do this, go to your account settings or contact our support team via live chat. We'll ask you to confirm your decision via email to ensure your account security and prevent unauthorised closures.

A standard closure is usually processed within 24 to 48 hours. Unlike self-exclusion, a standard closure may be reversible in the future, subject to a review by our team and a mandatory cooling-off period. However, all remaining bonuses and free spins will still be forfeited, and your cash balance must be withdrawn first. It's a clean way to end your journey with us if you've decided it's time to move on.

Once the closure is complete, you'll receive a final confirmation email for your records. If you have any outstanding disputes or pending withdrawals, our team will work to resolve these before the account is finally shuttered. We strive to make the parting process as professional and respectful as possible.

Support Networks and Maintaining a Lifestyle

Closing your account is often just the first step in a larger journey toward a balanced lifestyle. If your decision was based on your wellbeing, it's important to build a support network to help you stay on track. This might include telling a trusted friend or family member, joining a support group like Gamblers Anonymous New Zealand, or continuing with professional counselling. You don't have to go through it alone.

In New Zealand, we have a wealth of resources available to help you navigate this transition. From the Problem Gambling Foundation to local community health providers, there's always someone to talk to. These organisations can help you find new ways to spend your time and manage stress, ensuring that the gap left by gambling is filled with positive and healthy activities that enrich your life.

Remember that it's okay to ask for help and to be patient with yourself. Many people find that they need ongoing support to maintain a gambling-free lifestyle, especially in the first few months after closing an account. You've made a positive choice, and there are many people in the New Zealand community, including at Safer Gambling Aotearoa, ready to support you in it.

Data retention and your Privacy Rights

Even after your account is closed, we are legally required to retain certain information for a period of 5 to 7 years. This includes your transaction history, identity documents, and any self-exclusion records. This data is held securely and is used only for compliance, auditing, and anti-fraud purposes. We are committed to protecting your information even after our active relationship ends.

As a New Zealand resident, you have clear rights under the Privacy Act 2020. You can request a copy of the personal information we hold about you at any time, even after your account is closed. You also have the right to ask us to correct any inaccurate information. To make a request, simply email support@vegasnowbonus.net and our team will handle your inquiry with the appropriate care.

We take your privacy seriously and will never use your data for marketing purposes once your account is closed or self-excluded. Your information is stored on segregated, high-security systems and is handled with the utmost care throughout the retention period, in line with international best practices and New Zealand law.

Practical Steps After Closure

Once your account is closed, we recommend taking a few extra steps to protect your digital environment. Delete any gambling-related apps from your phone and clear your browser history to remove saved login details. You might also want to unsubscribe from third-party marketing or 'tipster' services that could pull you back in. Creating a 'gambling-free' digital space is a big help.

If you're looking for extra protection, consider using a bank-level gambling block. Most major New Zealand banks (ANZ, ASB, BNZ, Westpac, Kiwibank) offer this feature in their mobile apps. It's a simple way to prevent any future deposits to any gambling site, providing a 'hard barrier' that can be very effective in the long run. It's a 'set and forget' tool that gives you peace of mind.

Finally, take some time to celebrate your decision and focus on the positives. Whether you're taking a short break or moving on forever, you've taken control of your entertainment and your finances. That's a huge achievement, and we wish you all the very best for the future. We're proud to have been a part of your journey and support your choice to step away.