Account help
Vegas Now Close My Account Ireland
Vegas Now Close My Account Ireland is a comprehensive guide for players in Dublin, Cork, Galway, and Limerick who wish to take a break or permanently close their account. We are committed to the principles of the Gambling Regulation Act 2024 and support the work of the GRAI in promoting safe gaming. If you need support, Gambling Care Ireland is available on freephone 1800 936 725.
Choosing the right level of break
Before you decide to close your account permanently, it is important to understand the different levels of breaks available at Vegas Now. We offer several options to help you manage your gaming experience, depending on whether you need a short pause or a more permanent solution. A time-out, which can last from 24 hours to six weeks, acts as a temporary circuit-breaker if you feel a session has gone on too long. Self-exclusion is a much more formal and legally binding commitment that can last from six months to five years, or even be permanent. Standard account closure sits between these two, allowing you to stop playing while retaining the possibility of reopening your account after a cooling-off period.
If your reason for wanting to close your account is related to your wellbeing or concerns about your gambling habits, we strongly recommend opting for self-exclusion. This process is designed to be irreversible during the chosen period, providing a solid barrier to help you step away. If you are simply looking to consolidate your accounts or take a break for non-wellbeing reasons, a standard closure might be more appropriate. Our team is available 24/7 to help you decide which path is best for you, ensuring that players from Dublin to Cork receive the support they need.
Step 1: withdraw your remaining balance
The first step in closing your account is to ensure that any remaining funds are safely withdrawn. We recommend requesting a withdrawal of your full cash balance before initiating the closure process. Please note that any active bonus funds or free spins that have not met their wagering requirements will be forfeited upon account closure. If you are partway through clearing our €8,000 welcome package, you should decide whether to finish the wagering or cancel the bonus to release your real money balance.
To ensure a smooth withdrawal, please make sure your KYC (Know Your Customer) verification is complete. You can upload your documents through the account settings. Once approved, withdrawals to Revolut are typically processed within 24 hours. For those using traditional Irish banks like AIB, Bank of Ireland, or Permanent TSB, the process usually takes between one and three business days. We aim to process all withdrawals as quickly as possible to ensure you have your funds before the account is finalised. This is especially important if you are planning to use those funds for other activities, perhaps a trip to Galway for the races or tickets to a big rugby match in Limerick.
Step 2: set a time-out if you need a short pause first
If you are not yet ready for a permanent closure, a time-out can provide the space you need. This tool allows you to temporarily suspend your access to Vegas Now for a period of your choosing. During a time-out, you will not be able to log in or place any bets. This can be particularly useful during high-intensity periods like the Cheltenham Festival or the All-Ireland hurling finals, when the excitement of the event might lead to impulsive decisions.
Setting a time-out is simple and can be done directly from the Responsible Gaming menu in your account settings. Once set, the lock is immediate and cannot be lifted until the chosen period has expired. This removes the need for willpower in the moment and allows you to enjoy the sport without the pressure of gambling. Many of our players in Dublin and beyond find this a helpful way to maintain a healthy balance between their gaming and their daily lives.
Step 3: self-exclude for a formal medium or long-term lock
For those who require a more significant break, self-exclusion is the most effective tool. This is a formal agreement where you ask us to prevent you from accessing your account for a specific period, such as six months, one year, or permanently. During this time, we will take all reasonable steps to ensure you cannot open a new account with us. We also stop all marketing communications within a few business days of your exclusion taking effect.
We are fully committed to the principles of the Gambling Regulation Act 2024 and the upcoming GRAI (Gambling Regulatory Authority of Ireland) framework, which aims to provide a more robust and unified approach to self-exclusion across the country. In the meantime, we recommend pairing our self-exclusion tool with device-level blocking software like Gamban or BetBlocker. This provides an extra layer of protection by blocking access to thousands of gambling sites simultaneously, helping you stay on track with your commitment, whether you are in Galway, Limerick, or anywhere else in Ireland.
Step 4: close the account fully
If you have decided that a standard account closure is the right path, you can initiate this through your account settings or by contacting our support team. You will receive a verification email to confirm your request, and the closure will typically be processed within 24 to 48 hours. Unlike self-exclusion, a standard closure can be reversed after a cooling-off period if you decide you would like to return to Vegas Now in the future.
When you close your account, it is a good time to reflect on your gaming habits. If you find yourself missing the excitement of betting on the GAA or rugby, consider whether you have other hobbies or interests to fill that time. Ireland has a rich culture of sport and community, and staying active in your local club in Cork or Dublin can be a great way to maintain a positive lifestyle. Remember that our support team is always here to help if you have any questions during or after the closure process.
Marketing emails after closure
We respect your privacy and your decision to step away. Once your account is closed or you have self-excluded, we will remove you from our marketing lists within five business days. If you continue to receive emails after this period, please contact us at support@vegasnowbonus.net, and we will manually ensure your details are removed. We adhere strictly to GDPR and the Irish Data Protection Acts, ensuring that your right to opt out of marketing is fully honoured.
It is also worth noting that you may still receive communications from third-party affiliate sites if you signed up with them separately. We recommend unsubscribing from any gambling-related newsletters or tipster services you may be subscribed to. This helps to reduce temptation and ensures that your decision to close your account is supported by your digital environment. Whether you are in Limerick or Dublin, reducing these triggers is a practical step towards a successful break.
Data retention after closure
When you close your account, we are required by law to retain certain information for a specific period. This includes transaction logs, KYC documents, and records of any self-exclusions. Under Irish anti-money-laundering (AML) legislation, the standard retention period is five years from the date of account closure. This is a mandatory regulatory requirement designed to prevent financial crime and ensure the integrity of the gaming industry.
Your data is kept on secure, segregated servers with strictly controlled access. It is used only for compliance purposes, such as regulatory audits or resolving disputes, and is never used for marketing. You have the right to request a summary of the data we hold about you, and we will respond to such requests within one month, in line with GDPR requirements. We are committed to transparency and want you to feel confident that your information is handled with the utmost care, even after you have left Vegas Now.
If closure is wellbeing-related
Making the decision to close your account because of concerns about your gambling is a courageous and positive step. You do not have to go through this process alone. There are numerous professional organisations in Ireland dedicated to providing support and advice. We highly recommend reaching out to Gamble Aware Ireland or Dunlewey Addiction Services for confidential help. You can also contact Extern Problem Gambling, who provide excellent resources for those struggling with gambling-related issues.
Further support is available through Gambling Care in Ireland, which can be reached on freephone 1800 936 725. They offer a range of services, including counselling and practical advice on managing your situation. Sharing your decision with a trusted friend, family member, or a fellow member of your GAA club can also provide a valuable support network. Taking these steps demonstrates a commitment to your wellbeing, and we are here to support that choice through the tools and resources available on our Get Help page.
Broader exclusion options for Irish players
While Vegas Now provides robust tools for managing your account, you may also want to consider broader exclusion options that cover multiple operators. The Irish gambling landscape is evolving, and the implementation of the Gambling Regulation Act 2024 will lead to the creation of a national self-exclusion register managed by the GRAI. This will be a significant step forward in protecting players across the country.
In the interim, software like Gamban is an excellent choice for Irish players who want to block access to all online gambling sites from their devices. This provides a comprehensive solution that goes beyond individual operator exclusions. We encourage anyone who feels their gambling is becoming a problem to explore these options and speak with professional advisors at organizations like Dunlewey or Extern. By taking a proactive approach, you can ensure that your gaming remains a fun and safe activity.
Practical steps once the account is closed
Once your Vegas Now account is closed, there are several practical steps you can take to reinforce your decision. We recommend deleting any saved payment details from your browser, including card information for AIB, Bank of Ireland, or Revolut. This adds a layer of friction if you feel tempted to open a new account elsewhere. You should also remove any bookmarks or shortcuts to our site from your computer or phone.
If you used a specific Revolut vault or a separate bank account for your gaming funds, it may be helpful to close that account or repurpose it for a different goal, such as saving for a trip to the Galway Races or a local hurling match. Unsubscribing from gambling-related social media accounts and podcasts can also help to change your environment and reduce the frequency of triggers. These small, practical changes can make a big difference in the long term, helping you focus on the things that truly matter in Dublin, Cork, and beyond.
If you change your mind
We understand that circumstances can change. If you have closed your account through the standard process and feel that you are ready to return after a cooling-off period, you can contact our support team to discuss reopening it. However, if you have self-excluded, please be aware that this decision is final for the duration of the chosen period and cannot be reversed under any circumstances. We take our commitment to responsible gaming very seriously and will always prioritise your wellbeing.
For more information on all our responsible gaming tools and how to use them, please visit our Responsible Gaming page. We provide clear, plain-English explanations of all our features, ensuring you have the information you need to make informed decisions about your gaming. Whether you are in Galway, Limerick, or Cork, our goal is to provide a safe and enjoyable environment for everyone.
Related guides
- Responsible Gaming
Set deposit limits, take time-outs and learn the warning signs.
- Privacy Policy
What data we hold, how long we keep it and how to request a copy.
- Contact Us
Get in touch with our support team for assistance with your account.